Returns and Exchanges

RETURN POLICY

We offer and accept returns on items in new condition with all original tags attached within 10 days from the date your order was marked delivered. Any returns marked delivered after that window of time are ineligible for a refund and will be shipped back to the customer at their expense.

Items used, washed, or damaged will be sent back to the address listed on your order at the customer's expense. 

Please try on the clothes with caution, as we cannot accept clothes that have acquired a scent of perfume and/or makeup stains, or any other stains in general. 

 

INTERNATIONAL RETURN POLICY

We currently do not support returns and exchanges for international orders. If you have any questions about your order, size, etc., please confirm prior to placing your order.

 

FINAL SALE ITEMS

Merchandise that is discounted on sale 30% off or greater, and/or marked “final sale" is not eligible for return. No exceptions. Any Final Sale items included in a return will be sent back to the address listed on the order at the customer's expense.

 

FAULTY ITEMS

We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect please immediately contact us via the Contact page.  We will respond within 48 hours requesting a photo or two showing the defect/fault.

Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 3 days of delivery. Please note that items that are damaged as a result of misuse are not considered to be faulty.


HOW DO I RETURN?

  • Visit our Contact page 
  • Enter your name, email, and phone number (including area code) to start
  • Enter your return request and include the order number
  • Once your request is approved, you will get a confirmation email with shipping guidelines

 

WHAT ITEMS ARE RETURNABLE?

  • Within 10 days from the date delivered
  • In unused and resellable condition
  • In the original packaging with all the tags intact

 

WHAT ITEMS ARE NON-REFUNDABLE?

 The following items cannot be returned:

  • Items marked FINAL SALE and/or discounted at 30% or greater
  • Items that show any signs of wear and/or scents such as perfume, makeup, etc.
  • Items outside of the return window

 

THE ITEM I RECEIVED IS DAMAGED!

If the purchased product is faulty, reach out to us within 3 days of the delivery.

 

CAN THE ITEMS BE EXCHANGED?

We do not offer exchanges on domestic orders. However, you can return the item(s), wait for approval and the issuance of refund, and then place a new order.

 

WHAT ARE THE REFUND OPTIONS?

We refund to the original method of payment.

 

HOW SOON WILL I GET MY REFUND?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your return request. If approved, the refund will be processed within 5 - 7 working days after approval.

 

WHAT IF I MADE A PURCHASE USING A GIFT CARD? CAN I STILL RETURN?

All returned items that were purchased using a gift card will be refunded to store credit.

 

OTHER INQUIRIES

If you have any queries regarding returns, please reach out to us via the Contact page.